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Facilities Management (FM) Accessibility statement

This accessibility statement applies to the Facilities Management digital service which can be found at the following URL

This website is run by Crown Commercial Service (CCS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window. This means you may need to scroll horizontally (across instead of up and down) on certain pages
  • the contrast on some text may not be enough
  • page view is not optimised for viewing on mobile devices

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website’s accessibility

Crown Commercial Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in a new tab), due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Two-dimensional scrolling is present

When viewing pages at 1280px width and 400% zoom, two-dimensional scrolling is required to view content. This mainly affects pages with tables with a high number of columns and content.

This fails WCAG 2.1 AA success criterion 1.4.10 (reflow). We plan to fix this by December 2020.

Non-Text Contrast

When reviewing pages there is not enough contrast between the visual boundaries of user interface components in a selected or focus state and the background. This mainly affects buttons and some text input fields on certain pages.

This fails WCAG 2.1 AA success criterion 1.4.11(b) (non-text contrast). We plan to fix this by December 2020.

Pages not optimised for mobile

When viewing the website on mobile devices, pages with tables render incorrectly and may be hard to interpret by users. This mainly affects pages with tables with a high number of columns and content.

This fails WCAG 2.1 AA success criterion 1.4.10 (reflow). We plan to fix this by December 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with contract information, and forms published as Word documents.

By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (opens in a new tab) if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 8th October 2020. It will be reviewed and updated as required.

How we tested this website

This website was last tested on Monday 5th October 2020. The test was carried out by Zoonou Ltd.

The complete Facilities Management journey was tested, this included every page a buyer or supplier would progress through in-order to complete the procurement activity. The administration screens used for the maintenance of the digital service were also tested for accessibility, this area of functionality is only used by a small selection of CCS staff.