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Details about cookies on Crown Marketplace

Crown Marketplace puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Find out more about the cookies we use, what they’re for and when they expire.

The Crown Marketplace website contains the following four services:

  • Facilities Management
  • Legal Services
  • Management Consultancy
  • Supply Teachers

This cookie policy is applicable to all four services.


Cookies that measure website use

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use Crown Marketplace. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, eg improving site search.

Google Analytics stores information about:

  • the pages you visit on Crown Marketplace
  • how long you spend on each Crown Marketplace page
  • how you got to the site
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Name Purpose Expires
_ga This cookie allows Google to track unique users via a client identifier that is randomly generated 400 days
_gat This cookie is used to monitor and track visitors’ behaviour on the site anonymously 10 minutes
_gid This cookie is used to group the user behaviour 24 hours

Measuring website usage (Glassbox)

We use Glassbox software to collect information about how you use Crown Marketplace. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Glassbox stores information about:

  • Browsing activity
  • Click-stream activity
  • Session heatmaps
  • Scrolls

We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.

We don’t allow Glassbox to use or share our analytics data.

Glassbox sets the following cookies:

Name Purpose Expires
_cls_s The session identifying cookie. It also indicates if the visitor is new or existing 2 years
_cls_v The visitor identifying cookie 2 years

Strictly necessary cookies

Cookies banner

You may see a banner when you visit Crown Marketplace inviting you to accept cookies or review your settings. We’ll set cookies so that your computer knows you’ve seen it and not to show it again, and also to store your settings.

Name Purpose Expires
cookie_preferences Saves your cookie consent preferences 1 year
cookie_preferences_saved Allows us to check when your cookie settings have changed 1 year

Registration and sign in

These cookies are sometimes required to complete the regestration and sign in process.

Name Purpose Expires
crown_marketplace_reset_email This cookie holds the email of the user when resetting their password 20 minutes
crown_marketplace_challenge_session This cookie holds the session id when a user is challenged while logging in 20 minutes
crown_marketplace_challenge_username This cookie holds the user id when a user is challenged while logging in 20 minutes
crown_marketplace_confirmation_email This cookie holds the email of the user when activating their account 20 minutes

Change your settings

You can change which cookies you’re happy for us to use.

Last updated 22 September 2022.